Customer Service & Live Chat Hours:
You may always feel free to contact us 24 hours a day, 7 days a week at our business email address [email protected] or [email protected]. You can reach us during any reasonable Pacific Coast time any day of the week at the office by calling 1-509-680-2985, or through our Live Chat - located at the very bottom right of every page. You may also utilize the offline message feature through the live chat after hours. We respond to every inquiry within 24 hours, so please be sure to leave us a contact number or email address.
All orders will be shipped next business day. We use USPS Priority (for orders of 301 grams or more) and First Class (for orders of 300 grams or less) for free shipping. For USPS Priority, you can expect your package to arrive in 2-3 business days after we ship, and with First Class, you can expect your package to arrive in 3-5 days. You will receive a tracking number with each package sent, and we will hold on to the shipping receipts for our records. You may also choose to pay an extra fee for USPS Priority Express shipping, which may arrive to your destination within 1-4 days, depending on your location. If your package does not arrive in the appropriate time frame, please contact us and we will be happy file a claim with USPS for you. For packages that have not arrived to their destination 10 business days after shipment for USPS Priority Shipping, or 14 business days after shipment for First Class Shipping, we will be happy to send a replacement order for you.
We accept returns on a case-by-case basis only. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order if necessary.
General Disclaimer & Terms Of Service:
By using this website, you agree to these terms and conditions. All customers must be at least 18 years of age (or 21 years old depending on your local laws) to purchase our products. All of our products are not sold for human or animal consumption. Products on this website are sold only for botanical and laboratory research purposes. Therefore, it is not intended to diagnose, treat, cure, prevent any diseases, or for any other purpose unless stated by Odus' Quality Botanicals. Oduskratom.com reserves the right to change this document, in whole or in part, at any time without prior notice to you. You should always review this page prior to using this website and or services so you fully understand the terms and conditions you are allowed access to.
Information available on Oduskratom.com, social media accounts, text messages, phone calls, and emails is not intended to diagnose any medical condition or disease. Customer acknowledges that the products offered, have not been tested by Oduskratom.com for safety and efficacy in food, drug, medical device, cosmetic, commercial or any other use. Customer warrants to Oduskratom.com that any material produced with products from Oduskratom.com shall not be adulterated or misbranded within the meaning of the Federal Food, Drug and Cosmetic. Additionally the customer agrees to not resell any products purchased from Oduskratom.com without written authorization from Oduskratom.com. The customer, and any other business or individual, is not permitted to represent themselves as Oduskratom.com unless agreed upon under a written contract.
All customers represent and warrant that through their own review and study that they are fully aware and knowledgeable about the following: Government regulations regarding the use of and exposure to all products. Oduskratom.com reserves the right to limit and/or deny sales of products to any unqualified individuals if we have reason to believe that abuse or misuse will occur.
All customers herby agree to not hold Oduskratom.com and our affiliates, officers, directors, agents, partners, and employees harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due out of your use of the content on this website, or any content you submit, post, or send through Oduskratom.com, your use of this website, your connection to this website, your violation of these terms and conditions, or your violations of any rights of another. This website is typically available 24 hours per day 7 days per week, 365 days per years, but Oduskratom.com reserves the right to make our website unavailable at any time, for any reason, and for any length of time.
We have the right to refuse service.
Privacy: Odus' Quality Botanicals and it's staff will not give your information to any third party website, business, or person for any reason. Your information is solely used by the owner and operators of www.oduskratom.com for order shipment, and for contact purposes when necessary. Your privacy and security are of the utmost importance to us here at Odus' Quality Botanicals.
Must be 21+ where applicable and 18+ to purchase. This product has not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, or prevent any disease. We are unable to ship this product to the following states: Indiana, Wisconsin, Rhode Island, Arkansas, Vermont, and Alabama. We are unable to ship this product to the following counties: Alton, Edwardsville County, Jerseyville (Illinois), Sarasota County (Florida), Columbus, Union County (Mississippi) San Diego, and Oceanside (California).
All prices are in USD.