Customer Service & Live Chat Hours:
You may always feel free to contact us 24 hours a day, 7 days a week at our business email address firstname.lastname@example.org. You can reach us during business hours any reasonable Pacific Coast any day of the week at the office by calling 1 509-680-2985, or through our Live Chat - located at the very bottom right of every page. You may also utilize the offline message feature through the live chat after hours. We respond to every inquiry within 24 hours, so please be sure to leave us a contact number or email address.
All orders will be shipped next business day. We use USPS Priority (for orders of 301 grams or more) and First Class (for orders of 300 grams or less) for free shipping. For USPS Priority, you can expect your package to arrive in 2-3 business days after we ship, and with First Class, you can expect your package to arrive in 3-5 days. You will receive a tracking number with each package sent, and we will hold on to the shipping receipts for our records. You may also choose to pay an extra fee for USPS Priority Express shipping, which may arrive to your destination within 1-4 days, depending on your location. If your package does not arrive in the appropriate time frame, please contact us and we will be happy file a claim with USPS for you. For packages that have not arrived to their destination 10 business days after shipment for USPS Priority Shipping, or 14 business days after shipment for First Class Shipping, we will be happy to send a replacement order for you.
We accept returns on a case-by-case basis only. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order if necessary.
General Disclaimer & Terms Of Service:
We have the right to refuse service.
Privacy: Odus' Quality Botanicals and it's staff will not give your information to any third party website, business, or person for any reason. Your information is solely used by the owner and operators of www.oduskratom.com for order shipment, and for contact purposes when necessary. Your privacy and security are of the utmost importance to us here at Odus' Quality Botanicals.
All prices are in USD.